Service and Warranty

Production time

1. Fiber laser cutter ( standard size 7 days/ customized size 15days)

2. Laser welding machine (7 days)

3. CO2 laser machine (10-15days)

4. Plasma cutter (10-20 days)

5. Laser marking machine (10-15 days)

6. 3D scanner ( always available)

7. CNC Router for wood (10-20 days)

8. CNC wood lathe (15-20 days)

Warranty

During the warranty period, if the parts of the machine are damaged, we will repair them for you free of charge.

Beyond the warranty period, parts will be provided at cost. We are responsible for the freight in China,customer is responsible for other freight charges.

1. Fiber laser cutting machine: ① the power of laser source＜3000w, 2 years warranty; ② the power of laser source ≥3000w, 3 years warranty.

2. Laser welding cleaning cutting 3 in 1 machine:① the power of laser source＜3000w, 2 years warranty;  ② the power of laser source ≥3000w, 3 years warranty.

3. CO2 Laser machine: 1 year warranty.

4. Plasma cutting machine: 2 years warranty.

5. Laser marking machine: 1 year warranty.

6. 3D scanner: 1 year warranty.

7. CNC Router : 2 years warranty.

8. Wood Lathe Machine: ① big wood lathe machine: 2 years warranty; ② small wood lathe machine: 1 year warranty.

Service

Pre-Sales Service:

1. Free Sample Machining Service: Send us your designed files, we will arrange free sample machining in our factory and make video to show you the process and result, or send samples to you to check the machining quality.

2. Machining Solution Design:  According to customer’s requirements, we can design the unique solution that supports higher manufacturing efficiency and better machining quality for customer.

3. Custom and OEM Service The divisions and partnerships of GoodCut welcome both custom work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for GoodCut to customize our existing products for OEM customers.

After-Sales Service:

1. We will supply the CNC machine with training video and user's manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting. (Recommended)

2. You can come to our CNC machine factory for training.We will offer professional guide. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~7 days (Recommended)

3. Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It's better to arrange a translator for both of our engineers during the training period.